Donation Refund Policy

Donation Refund Policy

Last Updated: March 20, 2026

At Ark of Hope Child Foundation, we are grateful for every donation that supports our mission to transform lives through education and community development in Uganda. We understand that circumstances may arise where a refund is necessary, and we have established this policy to address such situations.

1. General Refund Policy

Donations to Ark of Hope Child Foundation are generally considered final and non-refundable. Your generous contributions are immediately put to work supporting our programs and the communities we serve. However, we recognize that exceptional circumstances may warrant a refund request.

2. Conditions for Refund

We may consider refund requests under the following circumstances:

Eligible for Refund

  • Duplicate Donations: If you accidentally made the same donation multiple times due to a technical error or processing issue
  • Incorrect Amount: If you were charged an amount different from what you intended to donate due to a technical error
  • Unauthorized Transaction: If a donation was made without your authorization (fraud or unauthorized use of your payment method)
  • Technical Errors: If a system malfunction resulted in an unintended donation

Generally Not Eligible for Refund

  • Change of mind after making a voluntary donation
  • Donations made more than 90 days ago
  • Donations where a tax receipt has already been issued and claimed
  • Donations made to specific campaigns that have already been allocated

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to nkayesiliman@gmail.com with the subject line “Refund Request”
  2. Provide Details: Include the following information in your request:
    • Your full name
    • Email address used for the donation
    • Date of donation
    • Donation amount
    • Transaction ID or receipt number (if available)
    • Reason for the refund request
  3. Verification: Our team will verify your donation and review your request
  4. Response: We will respond to your request within 5-7 business days

4. Processing Time

Once a refund is approved:

  • Mobile Money: Refunds will be processed within 5-10 business days
  • Bank Transfers: Refunds may take 10-15 business days to process

Please note that we can only refund donations to the original payment method used. We cannot issue refunds to a different account or payment method.

5. Contact for Refund Requests

For all refund-related inquiries, please contact us:

Ark of Hope Child Foundation

  • Email: nkayesiliman@gmail.com
  • Phone: +256 773 672997
  • Address: Nawangoma Village, Budondo Sub-County, Jinja, Uganda

Thank You for Your Support

We deeply appreciate your generosity and commitment to our mission. Every donation, regardless of size, makes a meaningful difference in the lives of the communities we serve. If you have any questions about how your donation is being used, please don’t hesitate to reach out.